Knowledge building and corpora
Knowledge building and corporaHow can we use electronic systems to assist in the sharing of information organisation-wide, the use of this to build expertise and develop and maintain corporate memory?
TABLE OF CONTENTS
INTRODUCTION
GROUPWARE
Challenges related to GroupWare introduction
KNOWLEDGE BUILDING AND GROUPWARE SYSTEMS
Computer Supported Cooperative Works:
? 1st definition of CSCW
? 2nd definition of CSCW
? Issues covered by CSCW.
OTHER TYPES OF GROUPWARE
? Message Systems
? Multiuser Editor
? Group Decision Support Systems and Electronic Meeting Rooms
? Computer conferencing
a) Real Time Computer Conferencing
b) Computer Teleconferencing
c) Desktop Conferencing
? Intelligent Agent
CORPORATE MEMORY
WHY IS CORPORATE MEMORY SO POOR?
TOOLS FOR CORPORATE MEMORY
DEVELOPMENT OF A KNOWLEDGE BASED SYSTEM
? The objective of an Expert System
? Benefit of an Expert System
? Limitations of Expert Systems
? Examples of Expert Systems
CONCLUSION
APPENDICES 1-3
BIBLIOGRAPHY
KNOWLEDGE BUILDING AND CORPORATE MEMORY:
How can we use electronic systems to assist in the sharing of information organisation-wide, the use of this to build expertise and develop and maintain corporate memory?
INTRODUCTION ?
As the technologies of computers and other forms of electronic communication continue to converge, and it is more common for people to have computers at workplace and at their homes, our interaction with one another likewise has undergone a change, people will continue to interact in new and different ways.
Global competitive pressures and continuos innovations are forcing many organisation to rethink the manner in which they do business and re-engineer themselves, by taking an interest in Knowledge Management ie the management and use of their intellectual assets and corporate memory. They are looking at how to share information and eventually benefit from it. While technology is important for development of such a system, it has been found that the cultural obstacles are the key factor for such a system in becoming successful. For example, there can be a reluctance to participate if the act of sharing intellectual assets is seen as a means of giving the users of the assets a competitive edge over the contributor or alternatively might be seen as freeloading. (Hibbard Justin and Carillo Karen M, 1998).
According to Leonard-Barton (pp 27-28), knowledge building requires certain capabilities from an organisation. Those are:
(1) people's skills – skills and knowledge “embodied” in the employees of the organisation;
(2) knowledge embedded in physical systems – “portion of knowledge and skills”, which is granted by “proprietary and protected form.” It could be patents or other types of intangible assets or it could be contained in software, hardware and accepted procedures of the organisation.
(3) managerial systems that support and reinforce the growth of knowledge trough carefully designed education and incentives and
(4) values that serve to screen and encourage or discourage the accumulation of different kinds of knowledge.
Now, that we...
To view the complete essay, you be registered.