In search of excellence
In search of excellence...In Search of Excellence
Knowledge about organisational behaviour has become very important to a manager's performance and success. Therefore, it is not surprising that writers often claim to have the information that managers need if they are to excel in their jobs. In Search of Excellence is one of the most well known books of this type. In the book, Peters-and Waterman outlined seven principles that they claimed to be excellent management tactics and a “7-S Framework.” In Search of Excellence is a book dealing with many different principles of economics and what makes big business' excellent.
The first idea that the author discusses is his chart of the 7-S Framework. The graph is very simple but the ideas are fairly complex. In their research, they found that their concepts were too hard to explain and easily forgettable. They made this framework to deal with strategy, structure, style, systems, staff, skills, and shared values. This has 7 S's and a graphical representation to visualize. This shows the businessman that problems can be managed. For example, anyone assuming that a new manager of a Macdonald’s will perform exactly as the old manager did is ridiculous. The workers must adjust and adapt to the new manager's way of business.
The first principle is a bias for action. This is basically saying "Stop talking and do something about it." When Macdonald’s has a rush of customers and their supplies for making food are low, they (usually) don't say "You know what, I have no more cheese" or "Could
someone get me some more cheese?" They take action and get the cheese, make it if necessary, and get the problem solved as quickly as possible.
The second Principle they deal with is to be close to the customer. This means good service and listening to what the customer has to say. If the producer, Macdonald’s, is not in touch with what the customer wants to eat, then the...
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